Shipping Policy

Our imported products are shipped automatically from our suppliers to us upon payment of an order rather than us having a large warehouse here to store and maintain. This allows us to offer lower prices to our customers. The typical delivery timeframe for these products is between 14 and 25 business days. You will be notified of any unexpected delays after this time has lapsed.

Our NZ Made Products have a delivery timeframe of 3 to 5 business days if uncustomized. For custom products the timeframe is extended to between 10 and 15 business days following design approval. If any embroidery is required we will confirm a delivery timeframe before the order is confirmed.

Thank you again for shopping with us and we hope you enjoy any products coming your way!

COVID-19 SHIPPING UPDATE

Due to the international Covid-19 pandemic, borders being closed & businesses closing our imported products may become unavailable or have longer than usual shipping delays. We, like most NZ businesses who import in smaller quantities, are still waiting for new stock to arrive from the last few months.

We ask for your patience please during this time. We will keep you updated as much as possible about where your order is located during the shipping process by providing you with the international shipping number.

Should your item be made unavailable or is not shipped from it's origin country within 12 days, we will be in touch with you to arrange a refund.

In addition to the international limitations, with the recently imposed level restrictions, we are expecting to see some delays with domestic shipping times as we experienced in the last level lockdowns.

We thank you for your patience and understanding at this time.